Shipping, Returns & Cancellation Policy

Wise Witch Herbs Last Updated: September 26, 2026

This policy explains how shipping, returns, and cancellations work across our tinctures, digital guides, and 1:1 consultations. It supplements our full Terms & Conditions, which govern your use of our Site and services.

1. Tinctures (Physical Products)

Shipping

  • Tinctures are currently available for purchase and shipment within the United States only.

  • Orders ship within 2–3 business days of purchase via USPS.

  • Shipping timeframes are estimates; we are not responsible for carrier delays once a package has left our facility.

  • You will receive a tracking number once your order has shipped.

Returns & Refunds

  • Due to the nature of consumable herbal products, we do not accept returns or issue refunds for tinctures, except in the case of damage sustained during shipping.

Damaged Bottles

If your bottle arrives broken or damaged:

  1. Contact us at wisewitchherbs@gmail.com within 72 hours of delivery

  2. Include photo proof of the damaged bottle and packaging

  3. Once verified, we will send a replacement at no additional cost

Claims made after 72 hours, or without photo documentation, cannot be honored.

2. Digital Guides

Delivery

  • Digital guides are available worldwide.

  • Your download link/button appears directly on the checkout confirmation page immediately after purchase.

  • We do not send your purchase via email. Please download your file at the time of purchase.

  • If you experience a technical issue accessing your download, contact us at wisewitchherbs@gmail.com and we will help you retrieve your purchase.

Returns & Refunds

  • Because digital products are delivered instantly and cannot be “returned” once downloaded, all digital guide sales are final. No refunds will be issued.

3. Consultations & 1:1 Packages

Cancellation & Rescheduling

  • Appointments may be rescheduled or cancelled with at least 48 hours’ notice at no charge.

  • Cancellations or no-shows with less than 48 hours’ notice will be charged the full session rate.

  • This applies to standalone consultations and to individual sessions within any multi-month package.

Payment for Packages

  • Multi-session packages may be paid in full at booking, or split into installments.

  • Each installment is due prior to your next scheduled appointment. If payment is not received in advance, your upcoming appointment may need to be rescheduled until payment is complete.

Refunds

  • All consultation and package fees are non-refundable, including any unused portion of a package if you choose to discontinue services.

  • We recommend booking a free 15-minute Discovery Call before purchasing a paid consultation or package to confirm fit.

4. Questions

For any questions about this policy, please contact us at:

Email: wisewitchherbs@gmail.com 

Mailing Address: PO Box 380471, Clinton Twp, MI 48038, USA